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Here is what you need... A job as an IT technician so that you can gain practical IT experience... but here's the catch: every job you apply for says you first need experience before you can be considered for the job.It's known as a "Catch 22" situation... but it's OK, because we have a solution: we will consider you for an “Apprentice" Junior IT technician position without experience, as long as you:. Have at least a Matric C in Maths (with certificate). Intelligent. Warm. Loyal. Persistent. Self- Organized. Enjoy problem solving. Enjoy assisting people with technical difficulties. Have a passion for all things digital. HAVE A VALID DRIVERS LICENSE (A MUST)and are prepared to work hard and diligently during your 6-month apprenticeship period for very little money.At the end of that time, you will know us, and we will know you, and we would be happy to consider you for a permanent position as a Junior IT Technician at an appropriate salary plus incentives.The remuneration during the apprenticeship period is R6 000 p/month.E-mail your motivation cover letter and CV to: chelsea@absolutecs.co.za(Applications without a motivation cover letter will not be considered)Include Matric results (with certificate). At least a Matric C in Maths is required.
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A managed care company based in Cape Town is recruiting for a professional and motivated HR Administrator to fill this vacancy.
Job Purpose:
The Human Resources Administrator provides support to the business and ensures that all Human Capital transactional activities are effectively executed across the value chain.
Key responsibilities may include but are not limited to:
• Provide the relevant and appropriate administrative and operational support in line with the business and groups processes
• Timeous and accurate capturing, updating and maintenance of human capital records on all platforms and/or systems
• Participates with end-to-end recruitment and onboarding processes
• Drafting of disciplinary documentation ensuring adherence to applicable processes with oversight from the HR Manager
• Attendance at Disciplinary Enquiries (DE)
• Participate with the implementation of an employee value proposition to drive the attraction and retention of talent
• Act as a champion for the implementation of human capital policies to ensure that all decisions are fair and objective
• Assist in driving people wellness initiatives throughout the business
• Collaboration of information for human capital reporting
• Administration of the payroll and employee benefits component of the business
• Provides the relevant and appropriate HR administration support to business as and when required in line with the groups shared services processes
• Champion Change Management with all stakeholders
• Drive and influence the culture of the organization by assisting with various employee engagement programmes
• Participate in projects as identified in line with the human capital strategy
• Communication with various internal and external stakeholders
Critical Skills/ Competencies:
• Highly numerate
• Solutions driven
• Excellent Problem solving and Accuracy skills
• Strong analytical skills
• Meticulous attention to detail
• Self-starter, motivated, takes initiative and can work independently
• Excellent communicator with all levels in an organisation (verbal and written)
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills)
• Ability to logically work with volumes of data Experience:
• Proven experience as an HR Administrator in a generalist capacity
• A demonstrated track record of delivering excellent results in a fast-paced, high pressurised environment
• Experience in healthcare insurance, financial or administration industry knowledge of relevant legislative environment is highly desirable Education and Applicable Systems:
• Matric
• Diploma or Degree in HR Management is a prerequisite
• Proven proficiency in MS Office packages Working hours: Flexible hybrid during the ...Job Reference #: 202660
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Key Responsibilities & Accountabilities
Managing the day to day running of business-to-business accounts.Speaking to existing clients daily and ensuring they are receiving the best service.Ensuring businesses are utilising the site effectively and that they achieve the best results.Resolving any queries business clients may have using our product either over the phone, email or Live Chat.Advising clients on how to improve their experience and results.Confidently and effectively dealing with initial complaints.Assisting the Sales Team with business client retention and renewals.Conducting Webinar training sessions.Attending client visits and conducting onsite training sessions.Recognising upsell opportunities & forwarding sales leads to the relevant teams.Proactively contacting clients in accordance with the companies SLAs/Client Response PromiseOrganisation of workload to ensure task lists and targets are achieved.Regularly updating traffic light alerts according to account performance.
Personal Requirements
Experience working in a non-scripted environment.You need the ability to think on your feet and be an exceptional communicator.Extremely organised with a high level of attention to detailAbility to multi-task and work as part of a teamBe a team player with confidence, energy, and enthusiasm.Highly motivated with a passion for delivering exceptional business client services.Previous business client service experience in an office environmentPolite Telephone MannerExcellent Literacy and numeracy skillsGood PC skills with the ability to learn new systems quickly.Proven experience of client service excellence
Experience and Qualification
Business to business client services experienceWorking experience in a non-scripted office environmentMust have Matric/Grade 12Clear criminal recordExceptional communication skillsComputer literate - familiar with Microsoft Office
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Sales Representative - Equipment (Cape Town)
Are you a motivated sales professional with a passion for exceeding targets? Do you thrive in a fast-paced environment and have a strong background in sales? If so, we have an exciting opportunity for you as a Sales Representative.
My client is leading provider of high-quality equipment solutions for various industries. With the commitment to innovation and customer satisfaction, they have established themselves as a trusted name in the market. As they continue to expand their presence in Cape Town, they are seeking a dynamic and results-driven individual to join the team.
Position: Sales Representative - Equipment
Location: Cape Town
What We Offer:
Competitive salary package with a basic salary, commission, and enticing benefits.Tools for success, including a laptop, cell phone, and a company car with a fleet card.Opportunity for growth and advancement within a reputable company.Collaborative and supportive work environment.
Minimum Requirements:
Valid Drivers license.Proven work experience as a sales representative, with a strong sales background.Advantageous: Experience in the Packaging Industry.Self-motivated and capable of performing without constant supervision, demonstrating determination and drive to achieve targets.Excellent people, communication, sales, and negotiation skills.Competent computer literacy, including proficiency in Windows, MS Word, and Excel.Strong organizational and time-management abilities.Neat and well-presented appearance.Advantageous: Matric/Engineering or similar qualification.
Key Responsibilities:
Set and achieve ambitious sales targets.Develop and maintain strong relationships with new and existing customers.Provide exceptional service to existing accounts and establish new ones.Plan and organize daily work schedules to effectively engage with potential customers.Investigate and resolve customer complaints, preparing comprehensive reports.Keep management informed by submitting regular activity and results reports.Ensure high levels of customer satisfaction through proactive support and problem-solving.Coordinate activities within the company to meet customer commitments.
How to Apply: If you are ready to take on this exciting opportunity, please submit your resume to clauda@towergroup.co.za. Include a brief cover letter highlighting your relevant experience and why you believe you would be a great fit for this role.
Note: Only shortlisted candidates will be contacted for an interview.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODE2MDMzNjE4P3NvdXJjZT1ndW10cmVl&jid=1622240&xid=2816033618
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Senior Recruitment Consultant
Tower Group (Pty) Ltd Cape Town, Western Cape, South Africa
The ideal candidate will exceed in this position if they are able to successfully aid recruiting efforts and fulfilling the client’s needs by matching candidates with the companys recruiting needs. In order to do so the candidate has to be able to source and qualify leads that will meet the companys criteria. The ideal candidate must have their own car and a valid driver’s license along with 3-5 years’ experience as a Senior Recruitment Consultant.
Responsibilities
Financial Performance
Ensure achievement of individual financial results and targets through ongoing business development and candidate placement.Input to and implementation of strategy and plans for ongoing acquisition of new business for your “Recruitment Desk.” - Successful engaging, retention and growth of Key Clients.Timely and effective “Recruitment Desk” management to ensure you make sufficient placements to meet and exceed your Threshold each month.Attract and grow key Clients.Achievement of targets monthly and annually.
Self-Management
Take accountability and Responsibility for your own performance and results.Take initiative in performing your day-to-day tasks.Ongoing Skills Development.Demonstrate mature personal leadership in your branch / division.You perform to your Performance Contract with a visible performance output, with goals and objectives being consistently achieved.“Recruitment desk” resource plan developed and implemented of sufficient placements made.Adequate effort for each job spec worked on.
Operational Effectiveness
Effective and timely Job Spec management.Efficient and effective recruiting operations – Active management of how results are achieved for your desk.Effective candidate sourcing strategies.Effective “Recruitment Desk” Housekeeping.Implementation of effective recruiting SOPsQuality Management.Timeously address and solve client / candidate challenges to completion.Effective participation in Operational Meetings.Timely and positive candidate / client decisions made.Effective client management strategies implemented.Compliance in all audits.Effective candidate management strategies implemented.Effective SOPs consistently being implemented.Driving quality and implementation of effective recruiting measures to ensure success.
Qualifications
Matric is essential, tertiary qualifications preferred
You should be a team player who works best with others, driven for success, innovative, high energy and full of ideas.
Market related salary with c...
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Role: Sales Manager (Hygiene and Pest Control)Reporting to: General ManagerBusiness Area: Cape Town and Greater SurroundsMain Purpose of the job:The successful applicant will be responsible to drive business development, engaging with customers and selling service solutions. This position will be reporting to the GM, our Sales Manager will be responsible to source new business and sell the Various Service Lines, while ensuring consistent and profitable growth in sales revenues and developing and managing the Sales Reps in their teams.
Desirable Education and experience:• Matric• At least 5 years sales experience• At least 3 years experience within the Services Sector• Proven Sales Track RecordKnowledge, Skills, and Competencies:• Knowledge of various Sales Methodologies• Excellent negotiation skills• Excellent selling skills• Excellent presentation skills• Excellent verbal and written communication skills• Collaborative• Ability to Influence stakeholders/decision-makers• Strong customer focus• Results orientated and driven• Team player• Tenacity• Organizing and planning• Attention to detail• Initiative
Key areas of responsibility:• Manages Pre-Sale, Sale and Post Sale process• Develop and execute Sales strategy by sector / region / client profile• Manage Sales Portal• Manage Qlick sense sales info• Assure accuracy of data, sales costings and mange sign-off process• Assure giving/arrange continued application training to assure Industry knowledge upkeep• Drive people excellence to ensure that the Sales team drive revenue growth consistently through effective team work and cross functional collaboration• Develops specific plans to ensure revenue growth in all company services• Provides quarterly results of sales productivity• Manages sales database and build rapport with top decision-makers• Collaborates with Operations and Retention to develop sales strategies to improve market share in all product lines• Interprets short- and long-term effectiveness of sales strategies• Grows solution focused sales• Manage allocated budgeted for sales promotions and marketing activities• Facilitate the mobilization process with operations and other relevant teams
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Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include:
Verifying sales calls
• Search for and listen to call recordings.
• Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out.
Conducting overarching quality assessment tasks
• Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.).
• Identify strengths, opportunities for improvement, and any compliance violations in customer interactions.
• Conduct and complete investigations as and when required and provide reporting based on findings.
• Provide detailed, insightful and constructive feedback on evaluations.
• Enter quality assurance (QA) data into spreadsheets to track scores and trends.
• Adhere to high levels of quality standards and meet monthly QA targets.
Contribute to continuous improvement of quality in the unit
• Conduct weekly feedback sessions with team leaders to discuss individual and team performance.
• Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance.
• Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance.
• Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained.
This role has the following requirements:
Qualifications
• Matric certificate or equivalent.
Experience
• QA experience in a call centre environment preferred.
• Minimum of 2-years call centre experience in long term insurance.
Skills and behaviours
• Ability to work with minimum supervision, adapt to a changing environment quickly and think independently.
• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
• Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines.
• Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes.
• Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation.
• Exhibit a professional manner in dealing with others and work to maintain constructive working relationships.
Ability to handle multiple tasks in a production-driven environment.
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R7000
• Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130
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PURPOSE OF THE JOB
Efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales. Cold calls and sales visits
HIGH-LEVEL JOB OBJECTIVES Represent our company, with a comprehensive understanding of our offeringsMaximize the sales performance by establishing strong relationships and gaining insight to the needs and lifestyle of the clientMeet weekly, monthly, and annual sales and activity quotasGenerate leads and commit to customer service by building relationshipsAdjust sales techniques based on interactions and results in the fieldPerform incisive and insightful market and competitive research
Job KnowledgeQualify, develop, and maintain thorough company and product knowledge, research consumer needs, and identify how our solutions can meet themGenerate leads and grow existing relationships, maintaining an accurate, detailed client book, and developing an active, repeat customer baseMake cold calls or perform warm outreach, putting outside-the-box thinking to work to develop new and unique sales tacticsWork with the Account Executive team to design industry-specific outbound effortsUtilize the Salesforce.com tool to ensure standard processes during all sales stagesConduct month-end and year-end close processes
Job SkillsExcellent communication, interpersonal, telephone, and organizational skillsExperience working with Salesforce.com or other CRM platformsExperience closing enterprise-level dealsAbility to analyse business opportunities and read situations wellAbility to travel at least 50% of the time
Job–related work experience 3-5 years in sales within a setting
Qualification
Grade 12 matric
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Urgent need of an Quality Analyst (George Area)
Requirements
Monitoring of transactions as per process guidelinesCampaign experience in Insurance or UtilitiesMonitor transactions as per targets and guidelinesProvide coaching and feedback to consultants following auditsPrepare quality presentations and reports as per requirementCollecting and analyzing trends and patternsReview and analyze quality results to identify development areasPropose action plans based on findings for improvement and assist implementation in collaboration with Operations.Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performanceAssist the process AM’s in identifying the training needs for the agentsConduct/participate in calibration exercises on regular basisHandle incoming calls for process as and when requiredParticipating in team huddles and providing brief on Quality performance in the processBrief new agents joining the process and explain how the quality functions operates in the process.Co-ordinate all process improvement initiatives
Work Experience
Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account
Education
Matric
Contact person
James Knoll
James@abcworldwide.com
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a New vacancy has become available for an Administrative Clerk for our client in the FMCG Industry based in Century City Cape Town.
Main Duties/Key Results Areas:
Formulating and sending out Forexes based on forward deals confirmed between buyer and supplier.
Validating Forex and issuing purchase order requests for sign-off (based on duty and freight applicable to all products)
Amending and canceling Forexes.
Send new supplier information sheets to AP for opening accounts.
Generating international purchase orders
Amending and canceling purchase orders
Updates regarding supplier information e.g., changes in payment terms.
Validate supplier confirmation / Proforma Invoice with purchase order.
Ensure that management authorizes, and signs purchase order requisition forms, when required.
Upload documents and update reference numbers on the Dashboard.
Liaise with suppliers and assist various departments with the same.
Check the daily delivery report, ensure that necessary requests to cold store(s) are sent relating to NRCS.
Working closely with buyers daily.
Updating of daily DB report before COB
Working with Mail Chimp – refers to posting in-store and forwarding offers.
Forward unsold – with or without costings report.
Compiling of GEO Price List.
Hunting lines.
Damaged and expired stock report.
Compiling and sending out import statistics / weekly reports when required.
Working on Syspro, Outlook, Expedite, and Excel and ensuring relevant emails are actioned.
Creating product codes on SYSPRO.
Adding new brands, stock codes, PODs, incoterms, etc. to the Expedite LCT report.
Researching lists such as suppliers/plants for specific products when requested.
Updating of cold stores on the system when the delivery report is received.
Ensuring that no blanks or TBA are on Expedite.
Notifying sales admin/processing of unsold or sold loads with all relevant information.
All and any other related tasks and duties as requested by the Employer.
Minimum qualification and experience:
Matric
Related tertiary qualifications advantageous
Proficient in the use of the Microsoft Office Suite
Relevant experience advantageous
Syspro experience advantageous
Understanding of costing and basic logistical procedures required
Soft Skills:
Positive attitude
Good communication and organisational skills
Ability to work independently while being a team player
Ability to work under pressure
Ability to meet set deadlines
Accuracy and efficiency
Problem solving abilities
Professional Conduct
Capable of working in a fast-paced work environment
Time management and organizational skills
Multitasking
Proactive
Energetic and enthusiastic
SECTOR: FMCG
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMTk2NC9BSw==&jid=1798385&xid=E.L001964/AK
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Our client is a global leader in the import, export, and distribution of frozen foods, with over 25 years of experience in the food industry and deep expertise in African markets and is seeking a Procurement Executive responsible for managing and overseeing their procurement activities. Their primary role involves sourcing, purchasing, and acquiring goods and services required for the companys operations while ensuring cost-effectiveness, quality, and timely delivery.
Minimum Qualification and Experience:
Matric.Related tertiary qualification.Experience in the local bovine trade, manufacturing and processing sector is essential.Experience in procurement / sales.
Soft Skills:
Excellent verbal and written communication skills.Ability to thrive under pressure.Willingness to travel.Networking and relationship management skills.Negotiation and research skills.
Main Duties/Key Results Areas:
Procuring from different destinations for various markets.Communicate with various suppliers on a daily basis.Allocation of orders.Coordination/ assistance with procurement related matters.Cross trades sales.Compilation of averages.Assistance with any reporting required by Managers/Directors.Any duty requested by the Managing Director/ Procurement Director/ Commercial Director.All and any other tasks and duties as the Employer might from time to time direct.
General information:
Department: ProcurementHours: Monday – Friday, 08:00 – 17:00.Site: Cape Town
Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzcwOTQ5NTE3P3NvdXJjZT1ndW10cmVl&jid=1663994&xid=2370949517
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JOB PURPOSE
Assists in planning and implementing pursuit of strategic opportunities forBusiness Insurance, by cultivating client relationships or other commercialrelationships and identifying new markets for Business Insurance products orservices.
RESPONSIBILITIES
Business DevelopmentCustomer Relationship Development / ProspectingCustomer Needs ClarificationSell Customer PropositionsSales Opportunities CreationCustomer Relationship Management / Account ManagementCustomer Relationship Management (CRM) DataOperational CompliancePersonal Capability Building
BEHAVIORAL COMPETENCIES
Customer FocusDrives ResultsCommunicates EffectivelyInterpersonal SavvyManages ComplexityPersuadesCollaboratesBeing Resilient
SKILLS
Customer-Focused ApproachUnderstands Customer NeedsBuilds RapportVerbal CommunicationPolicy and proceduresCommercial AcumenNegotiates TacticallyCloses EffectivelyKnows the Buying InfluencesManages Customer IndifferenceStrengthens Customer ConnectionsEffectively Presents Solutions
EDUCATION
General EducationMatric/SAQA Accredited Equivalent (Essential)Full FAIS accreditation (150 credits) (Essential)RE 5 (Essential)RE 1 (Advantageous)
EXPERIENCE
General Experience
3-6 years industry and commercial experience
ADDITIONAL INFORMATION
*SAQA Accredited Equivalent - it is the onus of the applicant to provide TIH andits subsidiaries with certified evidence that their qualification(s) meet theequivalent NQF level required for this role at time of application.*Financial Sector Conduct Authority (FSCA) competency requirements: FAISrecognised qualifications / Regulatory Examinations / Class of BusinessCertification and / or CPD according to your DOFA (where applicable). As aregistered Financial Service Provider, we are mandated to ensure that all ourrepresentatives are and remain fit and proper at all times. By applying for thisrole, you consent to having your relevant qualification and or accreditation orconfirm that you are working towards meeting the competency requirements. Youfurther consent to the relevant information being verified.
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Our client, an expanding and well-established building company, specialising in upmarket residential and commercial building projects, seeks to employ an experienced, meticulous and organised General Foreman, to join their growing company in the Winelands.
Please note that due to the urgency to place this role, we will initially be focused on candidates resident in the Cape Town and Winelands area, specifically with experience in luxury residential building projects
KEY REQUIREMENTS TO MEET FOR CONSIDERATION
You will have Matric (a construction qualification is advantageous), coupled for 5-8 years’ experience in managing high quality foundation and building functions in high-end and luxury residential properties.You must have proven experience in managing site quality of materials, as well as contractors’ workmanshipYou must have excellent and proactive problem-solving skillsYou must have contactable references and a clear credit and criminal record.You will be flexible to travel if needed, have exceptional interpersonal skills, effectively communicate at all levels, led by example, and deliver results in a high-pressure environment, meeting international standards.
Due to the exceptionally high volumes of applications, we are unable to correspond with each applicant personally, therefore only relevant, and suitable candidates will be contacted. Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.
Should you meet the criteria and wish to apply, kind forward your CV, salary package details and notice period
https://www.ditto.jobs/job/gumtree/1932675745?source=gumtree
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Our client is a global leader in the import, export, and distribution of frozen foods, with over 25 years of experience in the food industry and deep expertise in African markets and is seeking a Cross Trade Sales Executive to join the team. Primary responsibility will be to generate revenue and drive business growth by facilitating and promoting cross trades within the international trade market
Minimum Qualification and Experience:
- 2 Years’ experience in Sales environment – FMCG advantageous.
- Contactable trade sales references and proven track record.
- Matric. - Related tertiary qualification advantageous.
- Basic Excel skills. - Experience on systems such as Pastel / Syspro advantageous.
- Proficient in the use of the MS Office Suite.
- Good communication in English - Good command of an Asian language (Mandarin Chinese, Hindi, Vietnamese, Filipino, etc)
Soft Skills:
- Ability to manage self and work independently.
- Disciplined & process-driven individual.
- Strong inter-personal relationship builder.
- High attention to detail & accuracy.
- Sound commercial acumen & understanding.
Main Duties/Key Results Areas:
• Servicing the Asian countries from a Sales Perspective – targeting Importers, Distributors, Wholesalers, etc.
• Research and identify prospective customers, determine their supply needs, and offer our services as an ongoing solution to their business.
• Establish and maintain ongoing relationship building with customers by communicating offers, providing support, communicating market information, and offering all round assistance in case of difficulties experienced.
• Maximise sales success by communicating any and all objections from customers related to closing a sale to your DirectLine Managers.
• Maintain quality service by establishing and enforcing organisation standards.
• Successfully completing all tasks and instructions as communicated to you by Management within the deadline provided.
• Focus on pre-determined and defined geographical area of sales.
• Your Direct-Line Managers will be conducting regular “catch-up” meetings with you to determine (amongst other matters) that customers are being serviced satisfactorily, to offer guidance and/or advice in your required day to day responsibilities, to receive your feedback on any concerns you may have, to discuss general matters such as market intelligence, what our competitors are getting up to, etc.
• Communicating customer complaints/concerns to your Direct-Line Managers immediately upon occurrence and to assist in effectively and timeously resolve such matters.
• Constantly be scanning your area of responsibility for sales improvement and feedback to your line management. • Bring to attention any necessary trade customer information that may be of interest to...
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Main Goals & Objectives? Provide client communication as well as communication to production team? Confirm jobs as per defined by Pixelfaerie process? Adhering to all stipulated production and communications processes? Complete administrative documents, supplementary to the jobs? Ensure highest level of quality production output by adhering to client SLA requirements and owninternal quality criteria as part of the production process and as part of the defined KPI’s
Technical Competencies? Microsoft Office Proficiency? Proven experience in a customer service role? Industry related knowledge, specifically analytical? Graphical experience and knowledge advantageous? Passed Matric | Grade 12 or equivalent? Demonstrated ability to meet KPI’s as per agreement with Line Managers? Excellent communication skills? Proficiency in use of company specific software
Personal Competencies? Strong interpersonal | communication skills? Proven negotiation skills? Strong administrative skills? Strong dedication, self-motivation, self-drive and self-discipline? Results orientated, and deadline driven? Excellent time management skills? Attention to detail? Analytical as well as graphical approach to document production? Consistent high level of communication? Ability to handover jobs without loss of information? A proactive approach for continual personal development and improvement
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Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when requiredMust be fully vaccinated
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/2095135039?source=gumtree
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THE ROLE–IN–TRADE GROWTH HACKER:
One of our dynamic forward-thinking clients wishes to appoint an exciting, dynamic, and ambitious individual to join their Food & Beverage Team.
The ideal person is self-motivated and organized, has a positive attitude, and has the drive to want to succeed in building this new and exciting food & beverage category in South Africa. The successful incumbent will form part of the food & beverage division reporting to the Head of Department.
RESPONSIBILITIES
Market research & scoping new on-consumption customersDevelop new ideas about sell-out activities with a creative and innovative spirit, in alignment with the marketing guidelines.POS Tools Management (Ensure the availability and the correct placement of the POS tools, monitoring procurement from HQ and the local productions)
Give support in the implementation of tailor-made tools and concepts.Analyze sell-out results of the POS tools.
Merchandising & marketing asset development & execution and managing supply and qualityMarketing opportunities in on-consumption and off-consumption channelsAnalysis and Planning Activities
Track, record and evaluate all results of implemented marketing activities: POS tools, customers and shoppers activations.Identify potential for improving and adding new marketing activities and proactively involve Sales and Brand Departments.Ensure an efficient allocation of the on-consumption marketing budget and give support to the business planning process.
Managing promotions – instore & externalTraining of outsourced promotional teamsConducting ad-hoc experiential adventure marketing & samplingPresenting key beverage marketing collaborations, sponsorships & partnerships (passive & active sampling events)Presenting key marketing opportunities around trade to drive volumeScoping & Implementing above the line and brand opportunities
QUALIFICATIONS, KEY ATTRIBUTES, AND EXPERIENCE REQUIRED
Qualifications and Experience required:
Post-Matric QualificationTertiary educationA minimum of 3 years experience in Marketing in an FMCG environment essential Valid Code 8 drivers’ licenseSpeak and write English fluentlyBeverage industry experience strongly preferred
Key attributes:
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MzI0MzY5NTY/c291cmNlPWd1bXRyZWU=&jid=376849&xid=832436956
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CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Social Media Team Leader.
The Social Media Team Leader is responsible for managing a team of customer service social media specialist who are recovering poor service experiences for customers that rate Vodapay service surveys on the App, Tobi and live chat. Our ideal candidate should have strong leadership skills, a deep understanding of social media platforms, and the ability to adapt to the rapidly changing digital landscape. Additionally, creativity, analytical thinking, and the ability to manage and prioritize multiple tasks are essential for success in this role.
Responsibilities
Team Management: Supervise, lead, and mentor a team of social media customer service consultants. This involves setting team goals, providing guidance, conducting performance evaluations, and facilitating professional development.Audience Engagement: Monitor and engage with the audience on social media platforms, responding to comments, messages, and surveys. Encourage and train team members to provide excellent customer service.Analytics and Reporting: Track the performance of social media campaigns and content. Use data to adjust strategies and make data-driven decisions. Share performance reports with the team and senior management.Compliance and Guidelines: Ensure that the team adheres to industry regulations and internal guidelines related to social media use. This includes legal compliance, data protection, and brand consistency.Crisis Management: Be prepared to handle and mitigate social media crises or negative situations that may arise. Develop protocols for dealing with customer complaints, negative comments, or online reputation issues.Stay Current: Keep up with the latest trends and changes in the social media landscape. Adapt strategies and tactics to leverage new features and platforms as they emerge.
Minimum Requirements
Matric2+ years’ experience as a Customer Service Team Leader on social media/retails campaignsGood career track recordKnowledge of telecoms / Technology /Digital industry desirableExcellent written and verbal communicationProficiency in Excel and PowerPoint
Become a vital part of a dynamic, passionate, and results-oriented team!
https://www.ditto.jobs/job/gumtree/1455092542?source=gumtree
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Requirements:
MatricFluent in English and AfrikaansExperience in this field will be advantageous.Demonstrated Competency in mathematicsQuality DrivenInterest in soap and body products
Skills:
Planning, organizing, execution, and monitoring skillsCreative problem-solving skillsAction and results orientatedAssertive and resilientProactive and ability to multitaskWilling to work on certain weekends
Duties and Responsibilities:
Manufacturing of products under the supervisionContinuous improvement through innovative solutions.Achieving/Maintaining the equipment and processes in full compliance with guidelinesParticipating in team projects and supporting other organizational departmentsEnsure delivery of quality products and comply with good manufacturing practiceAdhere to health and safety proceduresContinuously build and support a sound quality assurance culture aligned to GMP within company and continuous improvement system. (5S)Assist with soap workshopsA sampling of raw materials received and products manufactured and keeping retention samples.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODAzNTI5MjA3P3NvdXJjZT1ndW10cmVl&jid=375495&xid=1803529207
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Urgent need of an Quality Analyst
Requirements
Monitoring of transactions as per process guidelinesCampaign experience in Insurance or UtilitiesMonitor transactions as per targets and guidelinesProvide coaching and feedback to consultants following auditsPrepare quality presentations and reports as per requirementCollecting and analyzing trends and patternsReview and analyze quality results to identify development areasPropose action plans based on findings for improvement and assist implementation in collaboration with Operations.Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performanceAssist the process AM’s in identifying the training needs for the agentsConduct/participate in calibration exercises on regular basisHandle incoming calls for process as and when requiredParticipating in team huddles and providing brief on Quality performance in the processBrief new agents joining the process and explain how the quality functions operates in the process.Co-ordinate all process improvement initiatives
Work Experience
Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account
Education
Matric
Contact person
James Knoll
James@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODE4MzM5NjI0P3NvdXJjZT1ndW10cmVl&jid=1320000&xid=1818339624
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