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French Speaking Customer Service Agent remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both French and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on ...Job Reference #: 202420

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French Fairtrade Certification Assistant

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FUNCTION Our client is looking for an enthusiastic and business-oriented person who is willing to coordinate and to administer the applications for Fairtrade Certification of companies in assigned countries in Africa and provide administrative support to the team. Internal and external customer service is a priority for this applicant. Attention to detail, willingness to learn and work in a team are essential assets in this position. The person will be part of a dynamic and multi-cultural team which is responsible for the certification of Fairtrade customers in Africa. CORE RESPONSIBILITIES Manage all new applications for certification from French-speaking producers and traders in AfricaSupport the certification staff in data management and communication tasks and other tasks as neededMaintain the company’s database for the regions and produce the necessary reports out of the databaseManage the practicalities of the officeCommunicate with customers and answer queries on the work of the companyLiaise with other applications and certification staff in the global company TASKS Prepare and send application packages and invoices to applicantsAccept and process all new applicationsCommunicate with applicants and staff to facilitate a smooth applications processCapture data on applicants and other clients in the company’s databaseUpdate data in the database and produce reports out of the databaseAssist with invoicing and follow-up on paymentsGeneral communication with third partiesAssist Analysts and the Regional Manager to keep Certification documents and filing systems including auditor information in orderManage distribution and filing of physical documentsManage relevant databases, ensure information is up to date and completeSupport the Certification team by updating information in the databases, according to relevant work instructionsContinuously improve procedures, formats and toolsAssist with office management and liaison with service providersManage the practicalities of the officeAssist the Analysts and the Regional Manager in liaison with subcontracted auditorsOther relevant tasks as requested by line manager REQUIRED QUALIFICATIONS Post-Matric Qualification or at least three years’ work experience in office management; administration; communications; secretarial services; data management; (or the equivalent)Fluent in English and French oral and writtenPermission to work in South AfricaExcellent interpersonal and organizational skills with the ability to prioritize work and assist more than one colleagueA pro-active, hard-workin... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85OTU5MTkzNj9zb3VyY2U9Z3VtdHJlZQ==&jid=1183433&xid=99591936

Higgovale

French-speaking Travel/Destination Coordinator

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Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged? Overview Our client is currently recruiting a French-speaking Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include: Working closely with their partners to confirm ground services the moment a booking comes inReconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guestLiaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultantsProviding prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problemsUnderstanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travelBriefing guests about their upcoming experience in Africa and EuropeActing as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisisIssue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates ? We are looking for a more tailor made Senior consultant. ? Experience working with Southern Africa product. ? TourPlan knowledge preferable not a must. ? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product. ? Experience working with US/UK markets What do they expect from you? You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessaryYou are an excellent communicator in the English and French languages, both verbal ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjE2NDUwMDczP3NvdXJjZT1ndW10cmVl&jid=1296769&xid=2216450073

Higgovale

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Marketing Manager French Speaking - Cape TownIntroduction:The Marketing Manager will be responsible for marketing a portfolio of business conferences and exhibitions to senior-level executives and technical staff from the mining industry. Using your marketing skills, you will develop and implement the marketing strategy in its entirety. You will work closely with the event manager/director and sales leads throughout the process to ensure event targets are reached. This is a strategic and analytical role in which you will have bottom-line responsibilities for creating and executing innovative marketing plans deploying online & offline direct marketing tactics.Requirements:• French speaking is a requirement• Degree or equivalent qualification in Marketing Management• 3 - 5 years in a strategic B2B marketing role.• Proven track record in creating successful marketing communications campaigns• Proven use and understanding of complex databases and segmentation techniques• Proven understanding of tracking & response reporting and analysing• An excellent understanding of digital marketing techniques• Project management experience• Team management experience• HubSpot Experience will be an advantageResponsibilities:STRATEGY:• Building and developing overall marketing strategies (including digital, data, content and branding)• To build and develop integrated online and offline marketing strategies for a portfolio of medium to large scale local & international events and define the brand strategy across the portfolio(s)• Develop marketing communications campaigns using all aspects of direct marketing (mailings, email, online, PR, advertising)EXECUTION & PROJECT MANAGEMENT:• Overseeing campaigns and managing budgets• Executing and overseeing marketing campaign activity timelines• Oversee organisation of both internal & external promotional activities, ensuring they are carried out efficiently and within agreed budgets.ANALYSIS AND REPORTING:• Provide on-going analysis and reports and recommend improvements• Develop and maintain systems & processes which effectively report on marketing activities effectively and efficiently.• Provide on-going and post campaign effectiveness reports and recommend on-going improvements based on statistical analysis of marketing informationDIGITAL:• Portfolio and event digital strategies to maximize SEO, develop Social Media tactics and drive lead generation• Identify and roll out a digital marketing strategy which includes the most relevant digital channels – including sites, apps, social networks, video and audio to acquire and maximise audience engagementNEGOTIATION AND RELATIONSHIP BUILDING:• Develop and manager strategic partnerships with stakeholders• Establishing and developing strategic partnerships to enhance the global presence of the brand• Maximising opportunities with speakers, sponsors and publications.• Manage, monitor, maintain and regularly review relationships with key suppliers and stakeholders to ensure highe https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ0MzU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1163294&xid=1266_44356

Other

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Marketing Manager French Speaking - Cape Town Introduction:The Marketing Manager will be responsible for marketing a portfolio of business conferences and exhibitions to senior-level executives and technical staff from the mining industry. Using your marketing skills, you will develop and implement the marketing strategy in its entirety. You will work closely with the event manager/director and sales leads throughout the process to ensure event targets are reached. This is a strategic and analytical role in which you will have bottom-line responsibilities for creating and executing innovative marketing plans deploying online & offline direct marketing tactics.Requirements:• French speaking is a requirement• Degree or equivalent qualification in Marketing Management• 3 - 5 years in a strategic B2B marketing role.• Proven track record in creating successful marketing communications campaigns• Proven use and understanding of complex databases and segmentation techniques• Proven understanding of tracking & response reporting and analysing• An excellent understanding of digital marketing techniques• Project management experience• Team management experience• HubSpot Experience will be an advantageResponsibilities:STRATEGY:• Building and developing overall marketing strategies (including digital, data, content and branding)• To build and develop integrated online and offline marketing strategies for a portfolio of medium to large scale local & international events and define the brand strategy across the portfolio(s)• Develop marketing communications campaigns using all aspects of direct marketing (mailings, email, online, PR, advertising)EXECUTION & PROJECT MANAGEMENT:• Overseeing campaigns and managing budgets• Executing and overseeing marketing campaign activity timelines• Oversee organisation of both internal & external promotional activities, ensuring they are carried out efficiently and within agreed budgets.ANALYSIS AND REPORTING:• Provide on-going analysis and reports and recommend improvements• Develop and maintain systems & processes which effectively report on marketing activities effectively and efficiently.• Provide on-going and post campaign effectiveness reports and recommend on-going improvements based on statistical analysis of marketing informationDIGITAL:• Portfolio and event digital strategies to maximize SEO, develop Social Media tactics and drive lead generation• Identify and roll out a digital marketing strategy which includes the most relevant digital channels – including sites, apps, social networks, video and audio to acquire and maximise audience engagementNEGOTIATION AND RELATIONSHIP BUILDING:• Develop and manager strategic partnerships with stakeholders• Establishing and developing strategic partnerships to enhance the global presence of the brand• Maximising opportunities with speakers, sponsors and publications.• Manage, monitor, maintain and regularly review relationships with key suppliers and stakeholders to ensure high https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ4MzI1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1182899&xid=1266_48325

Other

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*Reference: PC001070-MEH-1* Our client is a world leader in offering products for frequent and discerning travelers. They are looking for an immediately available *Customer Service Advisor – French speaking*. You will be dealing with VIP clients – high standards of work is non-negotiable! *A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATION * EMPLOYMENT TYPE *: PERMANENT* SECTOR * : CALL CENTRE* START DATE *:* *6 JUNE 2022* *DUTIES:* * Take inbound calls in a professional manner * Handle & overcome objections in a professional and effective manner * Adhere to targets * Take inbound calls from an international customer base * Handle both internal & external e-mail correspondence to and from clients * Work towards resolution time periods, quality standards and targets * Reach call resolution timeously * Develop excellent relationships with all stakeholders *REQUIREMENTS:* * French (Read, Write & Speak) * Work on weekends and shifts as required * Flexibility and easily adaptable to pressurized environments and change * Proven customer service orientation * Problem solving skills * Applied foreign language in previous work experience * Ability to multi task * Exposure to travel * Meet targets * Attend regular training sessions *HOURS:* Monday – Sunday 24/7(rotational roster dependent on daylight saving hours in UK and USA): * 09:00 – 18:00 * 12:00 – 21:00 * 15:00 – 00:00 * 17:00 – 02:00 * 18:00 – 03:00 * 20:00 – 05:00 * 00:00 – 09:00 Will be working SA Public Holidays * INCENTIVES:* * 75% medical aid contribution * 3% provident fund contribution * 100% death cover * Unlimited free access to airport lounges * Free transport for after hour shift, week-ends and Public Holidays Should you meet all the requirements, apply on our website at (www.statusstaffing.com)(http://www.statusstaffing.com) or e-mail (margaret@statusstaffing.com)(mailto:margaret@statusstaffing.com) before 25/05/22. Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles. R 9558.6 - Monthly plus R955-86 incentive https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1OTQxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243614&xid=1555_55941

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"french speaking" in Cape Town

french speaking in Cape Town (17 results)

Results for french speaking in All Categories in Cape Town