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We are a firm of Facility Managers looking to employ a suitably qualified and experienced Building/Tenant Manager, at a Social Housing Facility for the City of Cape Town.The applicant must:· Be personable and presentable.· Have experience in Conflict Management & Dispute Resolution.· Have experience managing staff.· Have experience working with marginalised communities.· Be able to write reports and have strong administrative skills.· Able to communicate in English & Afrikaans.· Availability from the 1st of May 2024.The role involves:· Management of Cleaning and Gardening Teams· Management of Residents· Oversight of Security Teams· Oversight of Maintenance and RepairsBuilding/Tenant Management is a 24/7 role at the facility; Managers will work in shifts and must be prepared to work Night Shift (18:00 – 06:00)To apply, please submit your CV, supporting documentation, and a brief motivation as to your suitability for the role to hr@takenotesa.comSalary will be approximately R 17 000/month CTC (Based on the number of shifts worked).

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Latin Spanish Speaking Customer Service Agent

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Cape Town. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Latin Spanish and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the...Job Reference #: 202650

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Senior HR Manager (Contract Position 1 year)

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Our client is the first and only African-led climate change re-granting organisation on the continent. Through a combination of grant making, fellowships, transformational research, technical assistance, coalition building and advocacy our client seeks to support interventions at the nexus of climate change, and development that have the greatest potential to deliver long-term socio-economic transformation and inclusive development. Please take note: This is a 1 year contract position Purpose Reporting to the Executive Director, the Senior Human Resource Manager will develop the HR strategy in conjunction with the Executive team, and lead the implementation of all aspects of the employee lifecycle areas in line with the business strategy Responsibilities include but not limited to: • Partners with the leadership team to understand and execute the organisations human resources strategy as it relates to current and future talent needs, recruitment, retention, and succession planning • In conjunction with the HR team members, manages the end-to-end talent acquisition process and onboarding for new staff • Manages all employee conflict, disciplinaries and terminations • Provides support and guidance to management and other staff when complex or sensitive issues arise • Creates the learning and development strategy and oversees training or skills initiatives that provide internal development opportunities for employees • Oversee the development and implementation of succession planning • Implement a wellness programme and manage wellness activities • Implementation and management of performance review system and associated processes • Manages HR projects related to OD initiatives and liaising with donors and stakeholders to manage these initiatives • Responsible for evaluating job descriptions and benchmarking new roles or involved with associated projects • Oversees the employee offboarding process ensuring that exit interviews and knowledge transfer documents and handover processes are completed • Implementation or oversight of HR administration • Champion a high- performance culture and support the leadership team and all employees to strengthen the ACFs culture. • Create and oversee the diversity, equity and inclusion plan for our client and ensure that this aligns with our clients values, business strategy and commitments. • Maintains compliance with legislation, and is responsible for updating policies and processes related to any changes to maintain compliance • Managing allocated HR budgets with the finance executive • Flexibility to contribute to other organisational initiatives when required Requirements • Post graduate qualification in HR, Industrial Psychology, Business Administration or a related field • At least 10 years relevant HR generalist experience, of which at least 5 years should be at a management level partnering with Senior Management teams • Experience working for a Pan-...Job Reference #: 202664

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"administrator" in Cape Town

administrator in Cape Town (1,275 results)

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