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Swedish Speaking Customer Service Support Agents

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Swedish and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely • Active Fibre Connection Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hour...Job Reference #: 202527

21h

City Centre

A versatile property that can be used as a bed and breakfast, tea garden, and pub with the necessary

R 4,495,000

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Welcome to Sedgefields charming Slow Town way of life, where you can escape the hustle and bustle of the city. This unique property, located on a corner stand, is a renowned establishment in the local business community. Its prime location adjacent to the N2 ensures excellent visibility, and it already boasts a loyal customer base.Nestled in beautiful gardens, this property offers a tranquil country atmosphere, perfect for hosting guests and providing a place to unwind. It is a fully furnished residential property with commercial consent, allowing for a dual-use as a boutique bed and breakfast, a delightful tea garden, and a cosy pub.The upper level of the property features two ensuite twin bedrooms, while the lower level offers another ensuite B&B room with a convenient kitchenette. Additionally, there is a study with its own ensuite bathroom on the lower level. The fourth bedroom suite, situated above the kitchen and dining room, can be transformed into two additional bedrooms or a private guest suite. It boasts a private staircase, a bedroom, a spacious lounge, and access to a private balcony.The property also includes a generous dining area that seamlessly connects to the covered terrace, offering additional dining options. The pub is fully equipped and opens up to the garden, creating a welcoming ambiance. The large commercial-grade kitchen is fully tiled and comes with all the necessary equipment to continue operating this thriving business.Featuring enchanting stained glass doors and dormer windows, the propertys outside space is complete with chairs, tables, and a braai area. Theres also a separate Lapa, ideal for hosting functions and frequently utilized by the local business community for events, such as boerie-bashes and sports gatherings.For families, the fully enclosed garden provides a safe and secure environment. Two garden sheds offer additional storage space. Ample private off-street parking is available for overnight guests, while the front parking area accommodates diners and locals visiting the pub.Known for its friendly and inviting atmosphere, this restaurant and pub enjoy strong support from the local community. It often hosts car and bike gatherings during weekends, creating a lively and vibrant scene.Disclaimer:All information is reliable but not guaranteed. Properties may be subject to prior sale, change, or withdrawal. We are not responsible for any errors and hold no liability. Listing information is for personal use only and should not be used for commercial purposes or to make purchasing/rental decisions.Property Reference #: 7002001-37835Agent Details:Heinz MuellerEXP RealtySouth Africa13 Nankies Nook Eldoraigne , Eldo Park Estate , 157

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10-Bedroom Business Opportunity or Private Luxurious Home

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RealNet Wilderness is honoured to showcase this luxury property that offers you a Boutique Hotel opportunity or Private Sanctuary Retreat.Fully Furnished!Situated in a secluded corner of Hoekwil, Wilderness. Western Cape. South Africa. With all permissions in place to operate as a hotel. The inclusion in this private sale of the high-end furnishings, décor, and operational extras, adds not only value and convenience for the new owner, but keeps the atmosphere of elegance and sophistication throughout the property, making it an even more attractive opportunity.The impressive driveway and large reception area is a prelude to what is on offer.This property boasts 10 double-sized bedrooms, each with en-suite bathrooms, private lounges, and balconies. Your guests would have plenty of space to relax and enjoy the exquisite mountain and ravine views. The presence of soaring eagles and incredible bird life adds to the natural beauty of the surroundings.The indoor and outdoor swimming pools, accompanied by his and her bathrooms with showers, offer guests the opportunity to unwind and rejuvenate., while taking in the views of the forest and ravine.For those interested in fitness, the fully equipped gym provides a space to maintain an active lifestyle. The cinema and library offer entertainment and relaxation options, allowing one to indulge in movies or immerse themselves in literature.The wine area would be an excellent addition, being able to provide a curated selection of local wines to savour and enjoy. The impressive dining room and outdoor venue, cater to different preferences, ensuring a choice of atmosphere when it comes to enjoying your meals.The presence of private outdoor reflection areas allows one to take in the tranquil surroundings and lush vegetation. The trails in the area would provide opportunities for nature walks and exploration, further enhancing the experience for nature lovers.The property currently has Hotel Business Rights, with liquor license on premises. The owner is Vat registered (So private and separate)A large kitchen with, separate scullery, dishwashers and fridges, as well as pantries to accommodate both equipment and food.A double garage with space for four cars and a storeroom, as well as a staff quarter with bathroom. There is ample parking for private use, guests or visitors.Overall, this boutique hotel opportunity or Private Haven in Wilderness, Western Cape offers a combination of luxury, comfort, and natural beauty, making it an enticing prospect for those seeking a high-end personal retreat or a business venture in the hospitality industry.Only 25km from both George and Sedgefield, and 48km from Knysna. The property is in an ideal location to maximise accommodation to both our National and International tourists.Contact me for a private viewing.Has PoolProperty Reference #: RNR8313Agent Details:Debbie LucioliRealNet Properties16 Wellington streetGeorge

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