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1
*Reference: JHB005343-PC-Jh-1*
Our client in the Real Estate and Property industry is seeking an Outbound Call Centre Agent to work remotely
**Minimum requirements:
**
* Matric
* Min 2 years’ Outbound Call Centre Experience
* Own Laptop/Computer with Wi-Fi is essential
* Draw daily leads from HubSpot CRM System
* Contact property owners who are
potentially in the market to sell their property
or to create an opportunity to consider selling
their property to the company
*
Consultant: Poleen Cass - Dante Personnel Johannesburg
Apply via our website (www.dantesa.co.za)(\'https:/www.dantesa.co.za\')
If you do not hear from us within 5 days, please accept that your application was unsuccessful*
R R6 000 plus Commission
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY0NjQ1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1256177&xid=1555_64645
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2y
1
Minimum requirements: A bachelor''s degree in business management, administration, or a related field is required for this job. Previous years of work experience in a business development managing capacity can be helpful. Business and leadership certifications are a plus. Or Bachelor of ScienceStrong Contact / Call Center industry and product knowledgeStrong CRM industry and product knowledgeStrong Knowledge of social media platforms (Facebook, WhatsApp, Instagram, LinkedIn, Twitter, O365, Google Suite)Understanding of VoIP technologies (SIP, WebRTC)Understanding of API technologies (RESTFul, SOAP)Strong analytical understanding of data and reporting.Strong skill with spreadsheet technologies (Excel, Google sheets)Understanding of B.I. Tools (Google Data Studio, Power BI)2+ years of experience in project management, system design, or information systems2+ years (or 3+ projects) implementing CRM/ERP/ Helpdesk applications such as Microsoft CRM, Salesforce, Zendesk, Freshdesk, ServiceNow etcPrevious experience of working with communication platform such as diallers (essential)Previous experience of using Excel and the ability to perform detail analysis (essential)Previous experience of working within strategic planning (desirable)Previous experience of using SQL (desirable)Computer literate, MS Word, Excel, PowerPoint, preferable accompanied certificationsStrong familiarity with CRM applications, and solid working knowledge of current Telecoms technologies, Contact Centre Software and Unified Communications Software Duties and Responsibilities: Omnichannel contact center, CRM and Dialler solution skill specialization.Understanding, consulting, mapping, and scoping of customers business processes and workflows.Assessment, engagement and scoping of API integrations with 3rd party products.Social media, SMS, WhatsApp, Web-Chat, Email and Voice configuration and implementation.Basic debugging of LAN/WAN network, VoIP and Web Services.Identify the client''s sales, marketing and customer service requirements through discovery meetingsDesign and lead the system architecture process, in partnership with the Development Team, to create, define specifications for and implement customisations for any custom code or data migration requirements using various reporting tools and applicationsCRM implementations through all project phases including discovery, definition, build, test and deploy.Serve as clients'' main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients'' needs and requirements.Scoping of new features, feature enhancements and custom requirements with submission, delivery tracking and testing.Conduct end-user training and create and maintain knowledge transfer documentationDevelop and continue to refine CRM i
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg0ODY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216043&xid=1109_84867
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2y
1
Surgo is recruiting for an experienced Russian Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Russian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Russian and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the posit...Job Reference #: 202362
23d
1
Surgo is recruiting for an experienced Ukrainian Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Ukrainian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Ukrainian and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the...Job Reference #: 202364
23d
1
Surgo is recruiting for an experienced Korean Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Korean and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Korean and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the position...Job Reference #: 202356
23d
1
Surgo is recruiting for an experienced German Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak German and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both German and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the position...Job Reference #: 202350
23d
1
Surgo is recruiting for an experienced Japanese Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Japanese and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Japanese and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the po...Job Reference #: 202353
23d
1
Surgo is recruiting for an experienced Cantonese Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Cantonese and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Cantonese and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the...Job Reference #: 202360
23d
1
Surgo is recruiting for an experienced Korean Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Korean and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Korean and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the position...Job Reference #: 202357
23d
1
Surgo is recruiting for an experienced Mandarin Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Mandarin and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Mandarin and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the po...Job Reference #: 202355
23d
1
We are looking for a Call Centre Representatives to handle calls from customers and provide support to them in any way possible, You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. Responsibilities. Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues and provide solutions. Maintain good customer relations Meet personal targets and work towards meeting team targets. Requirements / Qualification Grade 11 &12 NO EXPERIENCE WILL BE NEEDED AS WE PROVIDE TRAINING
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2y
1
Our clients Call Center is the entry point into starting your exciting career in the industry. As well as their many great staff benefits, they have a genuine company culture which is reflected in everything they do. As a Call Center Representative, you will be responsible for: Taking incoming calls from new and existing customers regarding sales and service queries, Ensuring a level of service that exceeds customers expectations, Generating sales with new or existing customers and pro actively exploring opportunities to cross sell, Getting involved with Call Center activities, competitions and fun days, Requirements: Drive to achieve objectives and sales, Dedication to provide excellent customer service, Well developed computer skills, Exceptional time management skills, Passion and commitment to quality in everything you do Additional
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2y
1
The Role: Contact center Sales Agent 3 month contract Position Hours 8:00 - 18:00 Mondays to Saturdays Main Purpose of Position: The successful applicant will be responsible for meeting and exceeding monthly sales targets through outbound telephonic selling and will be required to actively sell products within a pressurized environment.Main Responsibilities (including but not limited to): Conduct outbound calls and selling productsWill have to be proven closers with ability to convince clientâ??s to accept productAbility to accurately assess customer needs and potential, identify and deal with objections that may ariseBe comfortable with the sales process and show the ability to meet targetsAbility to sell high volumes of policies whilst insuring call of high qualityAbility to handle complaints as well as conflict telephonicallyAttention to detailSkills and Experience: Minimum Requirements: MS Office literateExcellent communication both verbal and writtenComputer literacy in both MS Word Excel Cooperative and empathetic to colleagues and customersRequired Knowledge and Experience: Grade 12 /MatricCredit Criminal Clear2-3 years outbound sales experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUxNTA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189053&xid=1108_51509
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2y
1
vivo is looking for a Service Operations Manager with 5-9 years experience in telecoms
* Th 3rd Party Repair center (incl network operator’s repair center and authorized repair center ) development & Official service center construction & Service Image management
* Monthly operation performance and Goal formulation and operation result management
* Relationship maintenance and management both 3rd party repair center and vivo
* Abnormal escalation Complaints Cases dealing
* Co-ordinate with distributer and retailer and company internal dept and HQ
* Relationship maintenance both vivo authorized repair center and vivo
* Service image promotion and service info promotion
* Call center supporting
* Team skills improvement
* Be subject to superior arrangement
* MS office skills :Above average
* Team management and Training skills
* Mobile phone after-sales industry
* Creative thinking and unique perspective
* Benfen and Better Attitude & Better Moral Quality
* MS office skills :Above average
* Team management and Training skills
* Mobile phone after-sales industry
* Creative thinking and unique perspective
* Benfen and Better Attitude & Better Moral Quality
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0OTA2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242851&xid=1555_54906
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2y
1
Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff management and trainingTarget driven.Strong report writingResource planning - recruitment, monitor productivity and efficiency.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4ODU4OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1794815&xid=1109_188589
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4d
1
Are you tech-savvy with a passion for training? We're seeking a dynamic Technical Trainer to work with our banking client. This is a remote position, and we're looking for individuals with excellent MTN or Vodacom connectivity in their area. We provide all the necessary tools, including a laptop, 3G, and headsets. Training will be provided over 2-4 weeks.Key Responsibilities:Contribute to Business Unit savings through effective management of cost, time, and quality.Ensure operational confidentiality by complying with relevant standards and policies.Respond to client queries, providing detailed feedback and updates to internal stakeholders.Improve and maintain client service by operating at optimal capacity.Establish and maintain client relations, troubleshooting computer-related conflicts.Install electronic banking profiles for clients and provide comprehensive training.Resolve client technical and training queries on electronic banking products within standard timeframes.Conduct client courtesy calls, live runs, and follow-ups.Prioritize urgent client queries using discretion.Train clients on cash product suites.Limit risk exposure by adhering to processes and procedures.Manage cost awareness and control through efficient use of office resources.Keep accurate records of travel claims.Stay informed about industry changes and legislative updates relevant to the role.Contribute to a culture conducive to achieving transformation goals.Participate in corporate social responsibility initiatives.Requirements:Must have Matric.Relevant Degree or National Diploma in Information Technology/ Advanced Diploma/ MCSE/ N+Relevant technical certificationsAdvanced experience in contact center technologies and data sets.2 years minimum exposure in a Customer IT Support role/environmentCapturing dataProviding technical supportConducting trainingCustomer Relationship Manager.Building Trusting RelationshipsHigh-Impact CommunicationMarshaling ResourcesSales DispositionSustaining Customer SatisfactionTechnical / Professional Knowledge:Business etiquetteCommunication & Presentation skillsClient service principlesComputer LiteracyConducting root cause analysisElectronic banking systemsProduct KnowledgeOperating SystemsWorkflow managementBasic computer concepts
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MzY0M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1791970&xid=1108_183643
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4d
1
Our client is looking for a Technical Support Consultant. This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role (6-month contract) based in Johannesburg.The primary purpose of this role is to function as a 1st level Support Consultant in the Support Services Hub within the Technical Services Department resolving technical issues relating to the company’s products/services.Matric/National Senior Certificate3 to 5 years technical experience in the relevant fieldLinux experience qualificationN+/A+ certificationExperience in a contact-center based environment.Linux experiencePayment industry knowledgeComputer Literacy – MS Office suite good verbal and written communication skillsRelationship buildingAnalytical ThinkingProblem Solving and TroubleshootingAbility to collaborate effectively in a team.Responsible for supporting all products on the monitoring platforms and maintenance of accurate data on all monitoring platforms.Monitor SLA’s and follow up on calls to ensure meeting of SLA’s.Assign and close calls correctly after technician’s site visit.Configuration of products for specific solutions within SLA’s.Assist with sim linking to correct terminals ensuring terminals are active and provisioned.Update configurations for estates and distribute updated documentsRespond to and action requests from business partnersManage and respond to escalations within SLA’s.CRM call logging and follow through with support processesEngagement with 2nd level support when required and follow through until completion.Escalation to 3rd parties as required (e.g. mobile networks, integrated solution suppliers and coverage)Provide technical and problem-solving training on the business’s products/solutions to internal and external support teamsAnswer customer calls and perform troubleshooting to ensure client site stays functional (diagnose root case, identify solutions and resolve)Log calls to field technician where required.Achieve call answer log, answer rate targets and solve rations.Facilitate ad-hoc project requests – outbound calls and database updates.Knowledge and support of all business and partner products and solutionsBackup to 2nd line Support team in case of resource shortage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzk2M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778143&xid=1108_177963
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5d
1
A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. Call Center Representative skills and qualificationsCall Center Representatives use a variety of soft skills and industry and company knowledge to provide the most comprehensive support they can. These skills and qualifications can include:Strong communication, both written and verbalGreat active listening skillsExceptional interpersonal and rapport building skillsA patient and empathetic attitudeStrong time management and organizational skillsAdaptability and flexibilityComfortable working in fast-paced environmentsTroubleshooting skills, either basic or advanced, depending on the role and industryComputer literacyPhone skills, including familiarity with complex or multi-line phone systemsIn-depth knowledge of a companys products and/or services
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczNTY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1187021&xid=1109_73565
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2y
1
Position Title: WFM PlannerPosition Summary:The primary responsibilities of a Workforce Management (WFM) Planner includes:✓ Management of multiple accounts/sites end to end planning✓ Developing and maintaining accurate forecasting and capacity planning models to ensure efficient and effective staffing levels✓ Monitoring call center metrics to identify opportunities for improvement in staff utilization, schedule adherence, and customer service levels✓ Maintaining and adjusting employee schedules to ensure optimal coverage while minimizing costs✓ Providing regular reports and analysis of call center performance to management, highlighting areas for improvement and identifying potential solutions✓ Collaborating closely with call center personnel and support teams to ensure smooth operations and seamless service delivery✓ In addition to these technical skills, candidates for this position should possess strong communication and collaboration skills, as well as a keen attention to detail and a process-oriented mindsetKey Deliverables:✓ Managing multiple accounts/geographies end to end capacity planning, scheduling  rostering✓ Include developing staff schedules; collecting staff performance data; and customer feedback data, reviewing and analysing relevant data to identify problem areas, and preparing workforce analysis reports for business to inform their policies and decision making✓ Developing staffing schedules on WFM SUITEs and shift bids based on call volume and occupancy analysis, customer service level requirements, and budget guidelines✓ Monitoring service level and operational metrics, while making adjustments to staffing and forecasting models whenever necessary✓ Identifying ways to constantly drive efficiencies and process improvements across the accounts/sites to enhance customer service, drive down costs, and meet or exceed revenue targets.Requirement:✓ Matric (Minimum)✓ Excellent communication skills✓ A minimum of 1 year experience of working as a WFM Planner in a Contact Center Environment✓ Proficiency in MS Office✓ Advance Excel knowledge (Added benefit)✓ Knowledge of a WFM SUITE a minimum of 6 months experience of working on the tool is a must✓ Management of multiple clients/accounts is an added benefit✓ Management of multiple time zones is an added benefit✓ Clear credit and criminal records
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MTc4M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1772895&xid=1109_181783
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6d
1
Position Title: WFM PlannerPosition Summary:The primary responsibilities of a Workforce Management (WFM) Planner includes:✓ Management of multiple accounts/sites end to end planning✓ Developing and maintaining accurate forecasting and capacity planning models to ensure efficient and effective staffing levels✓ Monitoring call center metrics to identify opportunities for improvement in staff utilization, schedule adherence, and customer service levels✓ Maintaining and adjusting employee schedules to ensure optimal coverage while minimizing costs✓ Providing regular reports and analysis of call center performance to management, highlighting areas for improvement and identifying potential solutions✓ Collaborating closely with call center personnel and support teams to ensure smooth operations and seamless service delivery✓ In addition to these technical skills, candidates for this position should possess strong communication and collaboration skills, as well as a keen attention to detail and a process-oriented mindsetKey Deliverables:✓ Managing multiple accounts/geographies end to end capacity planning, scheduling  rostering✓ Include developing staff schedules; collecting staff performance data; and customer feedback data, reviewing and analysing relevant data to identify problem areas, and preparing workforce analysis reports for business to inform their policies and decision making✓ Developing staffing schedules on WFM SUITEs and shift bids based on call volume and occupancy analysis, customer service level requirements, and budget guidelines✓ Monitoring service level and operational metrics, while making adjustments to staffing and forecasting models whenever necessary✓ Identifying ways to constantly drive efficiencies and process improvements across the accounts/sites to enhance customer service, drive down costs, and meet or exceed revenue targets.Requirement:✓ Matric (Minimum)✓ Excellent communication skills✓ A minimum of 1 year experience of working as a WFM Planner in a Contact Center Environment✓ Proficiency in MS Office✓ Advance Excel knowledge (Added benefit)✓ Knowledge of a WFM SUITE a minimum of 6 months experience of working on the tool is a must✓ Management of multiple clients/accounts is an added benefit✓ Management of multiple time zones is an added benefit✓ Clear credit and criminal records
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MDk3Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1771602&xid=1109_180976
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6d
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