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Identify fraud trends and continuously develop process improvements and mitigation controls to support the Group Business. Proactively engage with key stakeholders both internally and externally to gather intelligence and create and develop relationships with key organisations.
Responsibilities of the Role:
Successfully lead a team of Investigation Officers by providing quality regulatory technical expertise, case direction and excellent operational management to ensure assurance procedures, file and document reviews etc.Maintains an overview of all cases within the team to provide expert technical guidance and case direction and ensure the work is always of high quality and that there is a consistent, timely approach taken with each case.Responsible and accountable for high-quality and timely case progression within the team.Provides regular case updates/reviews to senior managers and key stakeholders, especially in relation to high profile and sensitive matters.Positively and proactively contributes as part of the Investigation leadership team in implementing changes and improvements as appropriate.Ensure that reports and documentation are produced to the highest standards, which will stand up to the scrutiny of the Section 91 Tribunal and Courts - supporting and coaching Investigation Officers as required.Effectively manage and motivates the team/individuals by providing clear communication, robustly managing performance/providing timely constructive feedback (regular reviews) and supporting/coaching individuals to improve and fully engage in their own development and learning.Work collaboratively across the organization and demonstrate a positive and proactive approach to achieving organisational objectives, including providing expertise and taking responsibility for leading on projects and priorities.Investigations are outcomes-focussed, timely and a risk-based approach is developed and executed for each investigationInterpret policy and decisions to stakeholders for effective communicationRepresent the company at various forums and interact with other stakeholdersIdentify and report falsified claims to the Legal Operations for recovery purposesIdentify fraud trends by analysing data and industry alertsIdentify suspicious activity and work with appropriate teams to investigate and thwart the activityProvide statistical data on losses on a regular basisDevelop processes and procedures to prevent or minimise claims fraud lossesEnsure Service Level Agreement and turnaround times of external serviceproviders and internal investigators are adhered to Identify key risk indicators and establish mitigating controlsEnsure that expenditure is incurred within the limits of the sanctioned budgetEnsure that new r...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTYyMDc0MzMxP3NvdXJjZT1ndW10cmVl&jid=1422200&xid=2962074331
3d
1
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CAREER OPPORTUNITYAn exciting opportunity exists for a Commercial Team Manager to join the Claims Department. This position is based in Centurion.
JOB DESCRIPTIONDuties and Responsibilities:• Deliver exceptional client service that exceeds customers’ expectations through proactive, innovative, and appropriate claims handling.• Handling of performance related issues and disciplinary matters.• Manage, support and developing a team of people to ensure service delivery and performance management applied consistently.• Manage people related matters i.e., attendance, absence, and attrition (staff turnover) within the team to ensure service level contributions are met or exceeded.• Weekly team meetings, participation on one-on-one discussion and other meetings required from time to time.• Demonstrates an effective communication style, that motivates, across internal and external teams and individuals that may become involved with claim tasks.• Identify, investigate, and resolve any challenges relating to claims being handled in line with claims policies and procedures such as SLAs and TAT.• Meeting of set deadlines.• Managing team’s task adherence (diary, message, and email management)• Monitoring immediate first call resolution within the claims department.• Management of outstanding claims monthly. (Outstanding listings)• Authorise and validate claims that does not fall in the staff mandate.• Ensure compliance in terms of Under Supervision and record keeping.• Liaising, build excellent relationships and ensure accurate and timeous response to brokers and clients on queries.• Monitor effective use of approved suppliers and adherence to contracted rates to improve loss ratios.• Auditing of claims within your team monthly• Monitor equal distribution of claims.• Analyse training needs: identify possible problem areas and change weakness into strength.• Provide supporting reports and information to Claims Portfolio Manager to compile feedback to Executive Head• Ensuring client satisfaction improvement: QA processes/CSI scores/Complaints Root Cause Analysis.• Provide policy wording interpretation.• Courteous and professional attendance to telephonic queries.• Deliver strategic results in term of the Vision and Mission.• Align own behaviour with the organisation culture and values.• Demonstrate commitment toward the team and participate in building team culture.• Collaborate and work closely with all role-players thereby leveraging constructive team dynamics and innovation.• Identify and recommend enhancements to processes.• Monitoring of call pause procedures and availability within the department together with managing the contact centre.• Proactively ensure the most effective use of time, resources, money, materials, or equipment in line with policies and pr...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85OTY2NTQ4Mjg/c291cmNlPWd1bXRyZWU=&jid=1749150&xid=996654828
3d
1
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Purpose:
This is a combined sales and service position, whose primary function is to provide quality service to clients and to cross-sell within the existing book of business. The Commercial Lines Underwriter will be the day-to-day liaison between insurance companies and their designated accounts. The Commercial Lines Underwriter will manage and control the relationships with their clients.
Main job tasks and responsibilities:
The Commercial Lines Underwriter must have experience in commercial lines insurance. As needed, they will co-ordinate and defer to the manager, marketing staff and insurers on strategic account issues and potential problems.
Daily servicing of clients will include but is not limited to:
Addressing various coverage issuesContract analysisExposure analysisAll endorsement activityRoutine coverage questionsProblem solvingAccount renewal control in combination with the marketing staffChecking and binding policiesAll other reasonable duties that might be assigned to the employee.
General Client Management:
Build and maintain constructive and effective relationships with clients by meeting and exceeding expectationsProvide consistent, accurate, timely and pertinent communication to clients through “constant touch”, phone calls, e-mails etc.Respond to client inquiries/issues within the established timelinesResolve/assist with any service or claims queriesAssist the marketing staff in the compilation of insurance portfolios for clientsAssist clients in making appropriate coverage changes; make each contact a marketing opportunityInform and educate clients about coverage, exclusions and exposures; document electronic files accordinglyAssist clients by helping to devise means to mitigate risks e.g. additional security measuresUpdate Growth Charts after the completion of all/any financial transactions
Follow up on survey requirements:
Manage their diaryRespond to clients’ needs by producing certificates, policies and other related items accurately and on timeMonitor and review client satisfactionMaintain up to date records of communication with clients
Renewals:
On receipt of the monthly renewal list from their Team Leader, assist the Account Executive to market, negotiate, prepare and analyse alternative renewal optionsWhere applicable, on receipt of complete renewal instructions from the Account Executive proceed with the renewal processWhere the Account Executive indicates they do not requi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzMzNTEwNjY2P3NvdXJjZT1ndW10cmVl&jid=1617822&xid=1733510666
3d
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Bavish Constructions requires the services of a young and vibrant Development Economist who has an interest in Development, Economics and FinanceKey Responsibilities:Attend briefing meetings with Seniors/Managers;Liaise and consult with clients and stakeholders (both verbal and written) under Seniors/Managers’ instruction;Compile a clear and practical work plan for the deliverables with appropriate timeframes and report progress;Conduct economic research studies;Review and analyse policies;Draft economic development plans and develop economic strategies;Conduct relevant primary and secondary research, which include but are not limited to:Identifying relevant stakeholders and role-players;Designing of data collection forms such as questionnaires and other survey methodologies;Set up and conduct interviews;Conduct surveys;Train/supervise fieldworkers and Trainee Development Economists to undertake fieldwork;Conduct web and literary research.Prepare and deliver presentations;Develop methods and procedures for collecting and processing data, utilising knowledge of available sources of data and various econometric and forecasting techniques.Compile data relating to research areas, such as exports, sector productivity, national content, development strategies of other countries, etc.Perform socio-economic impact assessment using available models and compile internal & external reports thereofConduct various economic modelling techniques (Input-Output modelling, multi-sector modelling, Cost Benefit Analyses, Socio-Economic Impact Modelling etc)Undertake additional tasks as requested of them by their seniors and Unit Manager.Knowledge, Skills and Abilities Required:Attention to detail;Ability to identify information sources and collect information;Ability to organise and analyse data;Ability to organise the time and meet deadlines;Excellent command of English, both written and spoken language;Good numerical skills;Proficient inf MS Word, MS Outlook, MS Excel, MS Power Point;Good referencing skills;Experience writing proposalsGood with public speaking (Presentations);Must be interested in economic research & development, report writing as well as data Analysis.Experience in strategic roles, such as management consulting or strategic advisory, is advantageous.Minimum Requirements (Non-Negotiable)Matric;Degree in Economics, Econometrics, Development Studies;Post graduate degree is advantageousPrevious research and project management experienceSolid experience and expertise in sourcing, compiling, interrogating, testing, manipulating, and analysing statistical information, for use in quantitative as well as graphical analyses.Advanced Microsoft (Excel /Word/ Power PointShould you meet the above requirements please send a detailed CV together with your Qualifications and your Proof of Identity to admin@bavishconstructions.com. Only those that submit the required documentation will be considered
16d
1
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Accountant
Accountant Parow Cape Town
Our construction client in Parow is looking for a Qualified Accountant in SAIPA or SAICA. You need to have completed your articlesSalary Negotiable
Min Requirements
BCom Accounting/Finance Management – Degree a must
SAICA / SAIPA articles
SAGE
Payroll knowledge and experience bonus
Experience Post SAIPA/SAICA accreditation
Responsibilities
Full Accounting – SAGE
Oversee and actively follow through on transactional processing and provide timeous solutions SAGE
Examine, analyse, and interpret accounting records.
Assess and prepare control account reconciliations.
Manage the debtors and creditors finance teams.
Prepare weekly and month end reporting accurately and timeously.
Assisting in general and payroll related duties.
Ensure uninterrupted daily workflow and assist with ad-hoc duties as and when required
Debtors and creditors experience
Exposure to payroll processing
Apply onlineFROGG Recruitment
Job Reference #: CPT000050/RE
2y
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