Front of House Receptionist

Hours: 9am to 5pm - Monday to Friday

Salary: R22k Per Month

Job Reference: ABC874458

Role Overview:

To deliver friendly and effective 5-star customer services, that creates, a warm and welcoming atmosphere for all visitors and guests, at all times.

To be punctual maintain a professional appearance and adhere to uniform policy. Ensure that the Reception area is kept clean and tidy at all times.

To have excellent knowledge of the site (including Building Manager and Tenants) and surrounding areas. Maintain personal knowledge by completing in-house and external training material when provided. All training must be completed to a proficient standard.

What you’ll do:

• Provide a professional first impression and maintain client and visitor exceptions as well as liaise with different types of personnel.
• This consists of being able to answer the switchboard efficiently, and professionally and being able to announce them to the relevant extension.
• Ensure that all names and details are logged and recorded such as the details of time, date, caller's name company, contact no, and reason for the call, if appropriate.
• Messages must be passed to the recipient promptly.
• To prioritise tasks and be responsible for dealing with Mailing using ordering systems.
• Assist with maintaining the clients, and telephone extension list and ensuring all appropriate staff are provided with an up-to-date copy.
• To update notice boards with internal announcements and current vacancies.
• To assist with the distribution of incoming faxes, particularly those marked urgent, and notification to the relevant person on receipt to reception.
• To provide back-up administration support as and when required. To uphold and promote the good name of the company at all times.

Who you’ll be:

• To project a professional and positive image at all times to both internal and external customers.
• Highly driven and flexible enthusiastic, proactive, and self-motivated team player.
• Interpersonal skills and the ability to liaise with different types of personnel
• Professional phone etiquette, and problem solving.
• Customer service skills, active listening, and good adaptability.
• Proficiency in organisational skills and time management.