Guest House Night Reception

To take over responsibility for the reception from the evening receptionist and hand back to the morning receptionist. This will involve communicating with reception, any late-night arrivals, early calls, and any incidents that have occurred during the shift, including and specific notes relating to guests and any outstanding maintenance issues to be reported. • To be the first point of contact at Reception. Check in guest arrivals and check out guest departures, issue keys to guests, process cash and card payments using the Hotel software system and PDQ machine. • To be responsible for issuing and receiving internal departmental keys and ensuring these are signed for in the logbook before issuing. • To operate the switchboards and take accurate telephone messages for guests and staff and to arrange any early morning calls on the system. • To complete the night audit and any financial procedures during the shift. • To make additional charges to guest and conference accounts, using the Hotel’s software system. • To be responsible for a cash float which must be balanced at the start and end of each shift. Ensure the float has adequate change and request further change when required. • Actively upselling rooms, dinners and additional services. • To assist with the allocation of bedrooms and special request bookings. • To prepare and keep updated various reports, including Arrivals, Departures and In-House lists. JOB TITLE Night Porter/Receptionist TEAM Reception RESPONSIBLE TO Reception Manager 2 of 3 • To make additional changes to guest and conference accounts, using the Hotel’s software system. • To give accurate information regarding bedroom availability and rates upselling and upgrading guests wherever possible. • To charge ‘no shows’ and balance guest accounts where required. • To enter residential bookings into the Hotel’s software system, following correct procedures. • Manage and organize your workload to clean, tidy and set up al conference rooms in preparation for the next days’ business, as specified by the Hotel’s software system. • Carry out regular stock checks when requested. • Respond to guest feedback and action appropriately. • To charge pre-paid bookings such as Expedia and Bookings.com. • To carry out register card audits, making sure all details are transferred into the Hotel’s software system. • To identify rooms with high balance and reporting to morning Receptionist. • To assist all guests with enquiries, booking taxis, directions and any special requirements that they have made. • Record any maintenance issues that are reported to Reception and take the necessary action to communicate these to Maintenance and Housekeeping teams to ensure the minimum impact on guests. •