Receptionist Job

Do you thrive on creating exceptional guest experiences? Are you detail-oriented with a passion for exceeding expectations? If so, we want you on our team!

We are a premier boutique hotel in Houghton Estate, and seeking a highly motivated Reservations Agent to join our dynamic team. In this role, you'll be the first point of contact for discerning guests, crafting personalized itineraries and ensuring a seamless reservation process.

What You'll Do:

• Secure reservations via phone, email, and online channels (Semper experience a plus!)
• Process guest requests and inquiries with accuracy and efficiency
• Offer exceptional customer service, exceeding guest expectations at every touchpoint
• Manage and maintain our social media channels
• Collaborate effectively with other departments to ensure a smooth guest experience

What You Bring:

• Minimum 1 year of experience in hotel receptionist or a similar guest service role
• Proven ability to multi-task effectively and manage deadlines in a fast-paced environment
• Excellent communication and interpersonal skills, both written and verbal
• Strong problem-solving skills and a proactive approach
• Proficiency in Microsoft Office Suite and a learning agility for new systems
• A positive and enthusiastic attitude with a genuine passion for hospitality (Semper experience a major plus!)

Please send your resume and cover letter.