IBranch Product Specialist X2

Responsibilities:
Maintain all current betting platforms (mobisite, website, USSD) by identifying shortfalls and introducing new features and solutions.
Provide overall leadership and direction in the development of betting platforms.
Identifying new innovations and assessment of Competitors.
Develop and drive software development project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases throughout implementation, providing timely reporting of issues that impact project progress and coordinating actions.
Ensure enhancement of the Mobisite, Website, Syx, refer a Friend, TUV and other Company products and Improving the functionality for the end users of these applications.
Evaluate consumer understanding and insights- Consumer experience with the Brand and possible enhancements where required.
Competitor analysis reporting.
Project lead all product testing before releasing to live environment.
Market awareness and strong Relationship Management abilities.
Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
Any other ad hoc duties that might be required.
Communicating with departments to identify work shortfalls and areas where the development team can assist in improving work processes.
Assist and advise the developers and software architects on how an application should work, what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents.
Conduct and supervise group testing of complete applications and software.
Identifying and eliminating the factors within the applications that may pose a risk to the business.
Market research and product development.
New business ideas and improving current business work practices.
Involvement in making user manuals for system applications.
Working closely with our betting traders and ensuring we maintain the desired GGR margins and implementing measures and strategies to correct instances where this objective is not met.
Dealing with all betting related queries for clients.
Analyzing risk and fraud related to the product.
Analyzing the odds relevance and accuracy.
Highlighting high risk or high spend/win clients.
Defining functionality required front and back end of SyX and mobisite/web.
Reporting on product performance and metrics.
Assist with completion of the BRD for integration and enhancements.
Perform testing on functionality and odds of all product releases.
Key link between Software Development and the business.
Negotiates commercials relating to the product.
Creates BRD through collaboration with Betting Product Owner.
Perform full cycle testing of product functionality and odds.
Drive Marketing pl