Customer Engagement Manager

A well-established company based in Brackenfell is looking to employ an experienced Customer Engagement Manager to join their organisation. Suitable candidates will be need to fulfill the following responsibilities and meet the below requirements.Job DescriptionAgree and manage promotional targets for National Buying teams for all deals and offers, and ensure adherence to set targetsProvide key advisory support and guidance to the National Buying team on Customer Innovation strategies and focus areasNegotiate and manage supplier funding for personalised and targeted offers led by customer data as part of the Customer Innovation Activity PlanSet and manage supplier KPIs and reporting for all Customer Innovation Promotions and OffersNegotiate additional revenue for new supplier campaigns based on customer behaviour leveraging additional in-store media, collaborative campaigns, and customer insightsManage and report on return on investment for Customer Innovation PromotionsCollaborate with Operational and Marketing teams to ensure the seamless execution of Customer Innovation across all channels (e.g. Digitally and in-store)Collaborate with the Customer Innovation team to deliver incremental margin in line with business case by increasing shopper frequency and spend per quarterUse customer category market trends and insights to support the Customer Innovation Commercial Strategy to reward and retain loyal customersQualificationGrade 12 / MatricBachelor's degree in Procurement, Business Management, Marketing or Supply ChainExperience5 - 8 years Digital Product Management experience in Retail