Internal Sales Consultant

Requirements:
Grade 12 / Matric
3-5 years experience in the automotive industry and within a similar role.
Proficient in all Microsoft Office applications as well as CRM software.
Experience with Auto-Electrical parts.
Role & Mission:
The Internal Sales will be the key point of contact for the customers, new and existing, relating to product, specifications, quotations and order intakes, delivery and / or any other related enquiry and queries.
Sales
Making contact either via email of telephonically with customers on a regular basis to:
Advise customers of promotions and awareness campaigns. Ensure when you send that you put in a delivery report and customers are blind copied (BCC).
Market current product lines
If the customer needs to see a rep and if they have a rep assigned, communicate with management in order to facilitate a visit. Email Line Manager & keep proof of email
Completing invoices correctly with your sales code is the salesmans responsibility.
Open COD accounts for businesses buying on Counter Cash Sales accounts in order to expand our customer database.
Sales back orders
Backorders must be updated and may not be older than 5 working days.
Check and release backorders twice EVERYDAY.
Do NOT use the backorder system to "reserve" or "hold" product for customers.
If placing something on backorder, ensure that you order the product for your customer and that it is reflected as "ordered" on the backorder report.
Customer Service
Update customers on any logistical / delivery / supply problems that may affect them and ask them for a report on our service levels and where we can improve. Email Line Manager & keep proof of email
Communicate to your line manager any potential account problems such as close to credit limit / over credit limit anticipate the customers potential challenge before the customer is blocked at point of sale. Email Line Manager & keep proof of email
Acknowledge and greet ALL customers that enter the building
Attend to customers on sales counter when called upon by management.
Answering phones promptly
Prompt feedback to customers
Administration
Update customer information such as contact name, contact number, email address, delivery address etc. Email Line Manager & keep proof of email
Within reason, keep track of customers claims and credits as it has a direct impact on your sales. Follow up with them to ensure that their expectations are met.
Other
Stock-take takes place twice a year all to attend
Attend and assist at company functions and trade evenings. This as you know is not excessive so from time to time with sufficient notice it is expected that you participate