Services Manager

Requirements:
A recognised Degree or National Diploma at NQF level 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related is a requirement of the position and will not be deviated from
Years experience and industry requirements
Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services
Minimum 3 years experience managing large/various teams
Knowledge and exposure in Industrial Relations
Experience within the Healthcare sector advantages. Other industries include Hospitality, Retail, FMCG or related sectors
Knowledge and background
Professional
Experience in managing budgets and forecasting
Experience in working in a multi-disciplinary environment
Experience in the procurement and management of facilities related services
Experience in the field of facilities management (soft services) and SLA management
Knowledge of contract management and health and safety regulations (OHS Act)
Technical
Report writing
Contingency planning
Excellent organisational skills
Ability to manage large teams
Excellent communication skills
Maintain standards of accuracy and meet deadlines
Commercial awareness acumen and understanding of contract documentation
Social
Excellent interpersonal skills
High level of flexibility and resilience
Ability to work well under pressure, individually as well as in a team
Contribute towards meaning input and continuous improvement initiatives
Work across all disciplines taking responsibility for and acknowledge service levels
Other
Support after hour call-out if required
Competencies
Resilience
Ethical behaviour
Leading by example
Excellence orientated
Customer responsiveness
Problem-solving, analysis and judgement
Motivating, influencing and managing people
Critical Outputs
Effective management of external service providers through:
Identifying, together with Group Procurement, applicable services and service providers
Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties
Driving and monitoring conformance to SLA, identify gaps and implement corrective action
Maintaining productive relationships with service providers through regular meetings
Effective relationship building with internal and external stakeholders
Participating actively, where necessary, on internal and external review meetings
Effective quality systems management through:
Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
Ensuring external stakeholders conform to agreed quality standards an