Service Advisor

Requirements:
Minimum Matric.
Previous retail experience in hospitality and/or the motor trade is advantageous
Drivers license - Code 10.
Excellent health track record.
Responsibilities and Duties:
Provide an extraordinary overall customer service experience.
Ensure the daily checking in and out of vehicles is done in a swift and professional approach.
Effectively coordinate the delegation of work between the various departments according to the chosen customer service.
Accurately meet the promised time (and day if necessary) for vehicle collection.
Ensure high standards of quality of work are met on each vehicle.
Provide customers with personalized one on one cleaning solutions and verbal quotations (telephonically and on a walk-in basis).
Advise customers on any additional cleaning needs of their vehicle.
Oversee and manage the team, especially with regards to timekeeping and productivity.
Diligently manage and control the issuing of the necessary daily stock.