Head of Support and Retention

Job Description:
Responsible for developing retention strategies, planning, implementing, monitoring and evaluating student support and retention services.
To ensure a planned and coordinated approach is taken to retain students on programmes each year and to maximise the numbers who progress to the next stage on their programme.
Proactively engage and support students as they progress through their life cycle.
Establish department as a point of contact between student and institution.
Attend to student queries, from registration to graduation
Provide pastoral care and direct students to appropriate staff to attend to specialised requests.
Render customer care intervention calls to students.
Contribute to the student experience as part of the student life cycle.
Will be required to work closely with our Programme Coordinators in Academic Affairs, Student Services, support staff on Faculty, Lecturers, Data analytics & Enrolment and Head of Library.
Experience:
Matric
Qualified to Higher Degree level or equivalent
At least 3 years proven academic expertise and employment background in a higher education environment
Knowledge of academic programme delivery and an understanding of academic regulations
Knowledge of student service and an appreciation of the requirements of a private educational institution
Commercially minded, inquisitive and motivated to understand our students
Skills required:
Computer Literacy MS Office
Intermediate Excel
Zoom/Teams
Digital Learning
Data Analysis
CRM systems
Numeracy
Data Capture
Quality Assurance
Verbal Communication
Written Communication
Reporting