Ecommerce Manager

* To improve performance, productivity, efficiency, and profitability through the implementation of effective methods and strategies across a multidisciplinary digital sales team. * Contributes to improving channel customer experience and positions the Online way of working as a model for customer lead brand experience QUALIFICATIONS AND EXPERIENCE * 4 year Bachelor's degree/ Diploma in Commerce, Science, Engineering or a related field * MBA/ Masters qualification would be advantageous * Minimum of 5 years of experience in telecommunications, eCommerce sales, digital platforms and product management, digital payments, operational management of large scale Online capability, including Online Store sales * Experience with Google Analytics or equivalent is essential * Experience working in a medium to large organisation * Worked across diverse cultures and geographies * Managing/supervising staff POSITION OUTPUTS Operational Process Development and Management: * Develop operational processes to facilitate a seamless and agile customer experience, ensure process adherence and timeous delivery of critical projects * Lead standardization of processes and tools and drive continuous improvement to optimize sales and customer experience * Support the Senior Manager: Online Commerce in the planning, development and implementation of structures and processes to establish the function and achieve sales targets. * Establish baseline metrics and analytics, collaborate with leadership team to track and report all key performance indicators against annual, quarterly and monthly goals. * Establish and maintain management dashboards, regional reports, and executive review documents that will drive business outcomes and strive for operational excellence. * Contribute to process of defining operational requirements and assisting with details on designs of core Online and self service capability. * Support in the delivery of the digital product strategy and coordinate with key cross function stakeholders within CBU and EBU. Program Management: * Oversee digital projects and manage deliverables * Cross collaborate with technical and non-technical departments to drive innovation in processes and tools. Governance: * Set up and manage a rigid Governance framework for customers experience and the delivery of products and services * Establish a strong working relationship and appropriate governance through input into steering and working committees aligned with IT, CBU, EBU and international Human Resource Management: * Responsible for oversight of subordinate and ensuring that they deliver their agreed outputs within the set timeframes * Ensures the correct resources are in place and adequately trained and capacitated to perform optimally * Monitors staff performance and takes corrective action as required *Desired Skills: * * channel customer experience * eCommerce sales * digital platforms * product management * digital payments * Online Store