Customer Service Agent

Our client is looking for a Customer Service Agent to join their team.


Duties and Responsibilities:
To Contact existing and potential customers and present products and services, meeting and exceeding targets
Deliver prepared sales scripts to persuade current and potential customers to purchase products in order to maximize sales
Describe products and services
Respond to questions and queries
Obtain customer information
Obtain possible customer leads and forward to Sales Team
Follow up on initial contacts
Maintain records of telephonic interactions, orders and accounts
Relieve on the switchboard as per monthly schedule
Confirm orders via e-mail
To carry out market research to identify new markets and business opportunities
Provide a telephonic customer service to assigned customer per rep allocation
Assist customer with over the phone issue resolution and escalate to relevant consultant
Ensure issues are resolved within the matrix time frame
Record keeping of all contact and feedback
Reporting documentation to be completed per Matrix
Assist on Adhoc projects
Capture orders on the system
Update customer information on Navision
Compliance with all policies, procedures and work systems
Managing a sales database ensuring all calls are logged accurately including contact details and follow up dates or other action required.
Typing out quotes and sending e-mail confirmations as required by customers
Hygiene Checks, Training Registers filing per allocated sector- register to be kept
Operations Manual creation per assigned sector


Key Skills
Excellent Communication Skills (Listening, oral, oral presentations, written)
Work Standards (Setting high goals or standards of performance for self and organization)
Confidence in Sales Environment
Administrative Orientation (personal satisfaction from administrative performance and responsibilities
Integrity (maintaining social, ethical and organizational norms in job)
Attention to detail (total task accomplishment through concern for all areas involved, no matter how small)
Independence (taking action on ones own rather than the influence of others
Listening (use of information extracted from oral communications)
Professional Knowledge (level of understanding and ability to use technical/ professional information)
Rapport Building (The ability to meet people easily and to be liked; to get along well with people and to put them at ease; to quickly build rapport through pre-active development of relationships)
Planning and Organising (Establish a course of action for self to accomplish goal)
Negotiating skills
Analytical Skills (Ability to draw conclusions on facts submission)

Job Role: Customer Service Agent
Industry: Other
Salary: Negotiable

Required Skills
3 Years of Experience


Qualifications
A minimum of 2-3 years, of expe