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Intro to Call Centre -Soft skills Training at R500 with FOCAL(NPO) Basic Skills Club April/May 2024
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Description
The Basic Work Skills Club is a professional development skills program hosted by the Friends of Central Library(FOCAL)-NPO to fundraise for the library
to buy more books and support the Central library, Cape Town services.
The program on offer is split into 3 modules per day on on a Tuesday and a Wednesday over April from 10am to 2pm and we assist with job hunting but
do not provide employment.
The Modules on offer are -
What is a Call Centre or Contact Centre?,
Motivation & Goals (Self Vs. the Employer)
Day to Day Professional Telephone Communication/Skills Vs Communication in a Call Centre
Professional Etiquette using email, What is Call Management?
Managing Time Keeping/Shifts/Call Time/Call Logs, Inbound vs. Outbound Call Centre's
Manual Systems vs. Automated Systems, After Call Management
Relationship Building & Sales and Technique
Customer Service - The basics
Preparing for a Call Centre interview
Included in the program is A free mock interview which can be booked with your facilitator based
upon the program calendar on program completion.
The cost for is a R500 donation to The Friends of Central Library can be paid in cash to the Friends of
Central Library Team - FOCAL (NPO) on the program day or on a Saturday morning .No. 1 Parade Str.
where you can register at the FOCAL sales desk between 920am and 1230p on a Tuesday & Saturday . Except for public holidays or if the library is closed.
Id Subtitle 1271196895
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Mike Klink
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