Hostmanship - The Art of Making People Feel Welcome book

More than 100 000 people have been inspired to adopt a welcoming attitude after having read this book! It has undergone a significant re-write since the original version, being extended with the story of Peyman, the bus driver from Umeå, who with his natural Hostmanship makes his passengers' day a better one - every day! A fun-filled and thought-provoking book, full of remarkable stories. You'll certainly recognize yourself - there are examples from many different situations and work environments. The book is also available in Swedish, Norwegian, Danish and Dutch. This is what readers have said: "This book was a wake-up call for me! If you look after your guest, your guest will look after you!" This is what the Swedish author Jan Gunnarsson says about the book: "I could say that this book literally changed my life. Since its publication I've been like a travelling salesman in Hostmanship. I've addressed tens of thousands of people in every imaginable location, both in Sweden and abroad. I've stood in churches, in a lighthouse and any number of town halls around the country in front of leaders and co-workers from the private and public sectors. One day they might be phone engineers, piping wholesalers or doctors in the audience, and the next day maybe marketing people, a management group or some freshly-qualified students. An audience whose experience spans from the biggest companies to fledgling sole-trader companies. Everywhere I've been I've met so many wonderful and professional people who've shared their thoughts around the concept of good Hostmanship." The book was written by Jan Gunnarsson and Olle Blohm. Now in print for the fourth time in an updated edition. The book first came out in May 2002, and forms the basis for several of our seminars and is already being used in different courses around Sweden. www.vardskapet.se